Refund and Returns Policy

Refunds & Returns

All sales are final and no refunds will be issued.

Commissions require a 25% non-refundable down payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Want something painted or made?

Neo Prop Shop is open for commissions. Painted armor, custom paint jobs, painted jetpacks, painted helmets, completely custom pauldrons - we do it all!